Welcome to Resolve AI! Please carefully review this Privacy Policy (the “Policy”), which explains how Resolve AI ("we", "us", or "our") collects, uses, and protects your personal information when you (the “User” or “You”) use the Resolve AI Chrome extension or website (the “Extension” or "Website"). This Policy also explains your rights regarding the data we collect and how you can exercise them.

1. Data Collection and Use

Resolve AI only collects personal information strictly necessary for the proper functioning of the extension or website. We do not sell your personal information to third parties.

• Information you provide to us: This includes your email address, account name, order details, country code, and currency code when you interact with our extension or website.
• Information we automatically collect: This includes your IP address, browser and operating system details, general location (country), and usage data related to the extension's or website functionality.
• Device-specific information: This includes local device details such as device model, operating system version, and crash reports, which help us maintain and improve the extension or website.
• Third-party tracking technologies: Certain third-party analytics tools (e.g., Google Firebase Analytics) may collect anonymized usage data to help us understand how users interact with the extension or website and improve its features.

We do not collect sensitive personal information such as payment details directly. Payments are securely processed by trusted third-party payment processors.

2. Purpose of Data Collection

The information we collect is used for the following purposes:

• To verify your identity when you create or access your account.
• To ensure the secure operation and proper functionality of our extension and website.
• To provide customer support and respond to user inquiries.
• To improve and personalize the user experience of the extension or website.
• To comply with legal requirements, prevent fraudulent activity, and ensure compliance with platform policies.

3. Sharing of Personal Information

We share your personal information only with trusted service providers who assist us in operating our business. These include:

• Payment processors: To securely process transactions and subscriptions.
• Analytics providers: To analyze extension or website usage and improve performance (e.g., Google Firebase Analytics).
• Fraud prevention services: To ensure the security of your account and prevent unauthorized access or abuse.

All third parties we work with are required to adhere to strict data protection standards. Your data is shared solely for the purposes mentioned above and is never sold to third parties.

4. Cookie Policy

The Resolve AI extension or website may use cookies and similar technologies to enhance the user experience, analyze usage patterns, and ensure secure access to features. Cookies help us provide a faster, safer, and more personalized experience.

You can control cookie settings through your browser. Disabling cookies may limit certain functionalities but will not prevent basic access to the extension or website.

5. Security and Data Retention

Resolve AI takes the protection of your personal information seriously. We implement industry-standard measures, such as encryption and secure data storage, to safeguard your data from unauthorized access, alteration, or loss.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Policy or as required by applicable laws.

6. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Email: support@resolveai.pro